starhoki Privacy Policy
This page describes what we collect when you use starhoki and how we keep that data protected. We at starhoki collect personal information from members to verify identity, process deposits and withdrawals, settle wagers, and provide account support. Our starhoki platform operates across slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets, and esports offerings. All data collection follows the same principles regardless of which product you use.
We do not sell your personal data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete your transactions, and with regulatory authorities if required by law. Our starhoki servers may be located outside your jurisdiction, but we apply standard encryption and access controls to protect your information. This policy sets out your rights and our obligations.
We update this privacy policy periodically. The most recent version is always available here, and we notify members of material changes via email. By using starhoki, you accept the terms of this policy.
What Data We Collect on starhoki
Account Registration and Identity Verification
We collect your name, email address, phone number, date of birth, and residential address when you create a starhoki account. We also require a copy of your national identity document (KTP, passport, or equivalent) and a selfie photograph for identity verification (KYC—know-your-customer). These are mandatory for account approval and regulatory compliance. We use this data to verify you are a real person, prevent fraud, and comply with anti-money-laundering regulations.
Verification typically completes within a few hours during business days. Once verified, your identity information remains encrypted in our starhoki database. We do not share your identity documents with third parties except where law requires (e.g., if a law enforcement agency requests it with proper legal authority).
Transaction and Payment Data
We record every deposit and withdrawal you make on starhoki. This includes the date, time, amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and the status of the transaction. We keep this data to reconcile your account, process refunds, and detect fraud. Payment processors see your payment information directly; we do not store your full card numbers or e-wallet credentials. We store only a reference to the transaction (e.g., "mobile banking deposit on 2026-05-15").
Game Activity and Wager Records
We record every wager you place on starhoki—whether on slots, live-dealer tables, sportsbook, or esports markets. This includes the game title, date and time, amount wagered, result (win/loss/void), payout, and your balance after settlement. We keep this data to maintain an accurate account ledger, settle disputes, and comply with audit requirements. Members can view their own history anytime through our starhoki Result Table feature.
We do not use your wager data to profile you or predict your behavior for marketing purposes. We use it only for account management, dispute resolution, and internal analytics (aggregate patterns, not personal targeting).
Device and Access Logs
When you log into starhoki, we log your IP address, device type, browser, and approximate location. We use this data to detect unauthorized access, prevent account takeover, and improve platform security. We retain these logs for a limited period (typically 90 days) and delete them thereafter unless needed for a dispute.
Cookies and Tracking Technology
Our starhoki platform uses cookies to keep you logged in, remember your preferences, and analyze how you use the site (page views, time spent, features accessed). These are standard cookies used by most web platforms. You can disable cookies in your browser settings, but some starhoki features may not work properly if you do. We do not use cookies to track you across other websites.
- Session cookies
- Keep you logged into starhoki. Expire when you close your browser or log out manually.
- Preference cookies
- Remember your language choice, theme (light/dark), and other settings.
- Analytics cookies
- Track which pages you visit and how long you stay. Used only for aggregate reporting, not personal targeting.
How We Use and Protect Your Data
Data Storage and Encryption
We at starhoki encrypt sensitive data (passwords, identity documents, payment references) using standard cryptographic protocols. Our servers may be located outside your jurisdiction (e.g., in Southeast Asia or beyond). Data in transit is encrypted (HTTPS protocol); data at rest is encrypted with industry-standard algorithms. We do not guarantee absolute security against all threats, but we apply reasonable safeguards consistent with online gaming industry standards.
We retain your data as long as your starhoki account is active, plus a retention period afterward (typically 5 years) to comply with legal and financial record-keeping obligations. You can request deletion of your account, and we will anonymize your personal information while retaining your transaction records for regulatory purposes.
Third-Party Processors
We share your data with the following categories of processors:
- Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet handle your deposits and withdrawals. They receive your payment information and transaction details.
- Identity verification services: We use third-party KYC providers to verify your identity documents. They see your name, date of birth, document number, and photo.
- Hosting and analytics providers: Our servers are hosted by cloud providers. They may see aggregate anonymized data but not personal identifiers.
- Legal and regulatory authorities: If a government agency requests your data with proper legal authority, we may disclose it to comply with local law.
All third-party processors sign data protection agreements with us. We do not sell your data to advertisers, brokers, or other commercial entities.
Your Rights on starhoki
You have the following rights regarding your data on starhoki:
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1
Right to accessRequest
You can request a copy of all your personal data held by starhoki. Contact our support team with your account details.
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2
Right to correctionUpdate
If your information is inaccurate, you can request correction (e.g., update your address in your starhoki account).
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3
Right to deletionRemoval
You can close your starhoki account and request deletion of personal data. We will retain transaction records for legal compliance but anonymize your name and contact details.
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4
Right to data portabilityExport
You can request your transaction history and account data in a standard format (CSV or JSON). Use this to migrate to another platform if you choose.
Contact and Dispute Resolution
If you have questions about our privacy practices or wish to exercise any of the rights above, contact our support team via email or in-app messaging. Our starhoki team will respond within a reasonable timeframe. If you believe we have mishandled your data, you can lodge a formal complaint with our team, and we will investigate and respond in writing.
This privacy policy applies to members in all supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We do not vary our data protection practices by region; all starhoki members receive the same protections. Our services are available only where local law permits. Members are responsible for ensuring their use of starhoki complies with their own jurisdiction's data protection and gaming regulations.